Returns and Exchanges

Due to the nature of our products, used candles cannot be exchanged or refunded. Please note we also do not offer refunds on change of mind purchases, and cannot exchange or refund custom candles.

However, we’ll be more than happy to replace or refund products damaged during transit. If your candle was damaged during shipment, please contact us at hello@houseofamao.com with proof of damage within 48 hours of receiving the order.

If you are not happy with your purchase, we accept all returns that are full priced and they are issued as Store Credit. Store Credits expire within 12 months, and can be used on any item online.  

We try our best to accept all items returned to us, however, please observe our policy as follows:

OUR POLICY

1. Orders must be returned to us within 14 days from date of purchase (as indicated on your order). Returns outside this period will be sent back to you.

2. Items must be returned in their original condition. This means the candles must be unburnt, containing all packaging and have no stains or marks.

3. No returns or exchange for items purchased using a store credit and sale items, as well as gift cards.

4. Store credit is valid for 12 months from date of issue and cannot be used in conjunction with any other offers.

5. The customer must cover for the cost of the return shipping. House of Amao will not be held responsible for parcels that are lost and cannot be traced with a tracking number.

In the event that an item is returned in a condition not satisfied by our criteria above, we will have to send it back to you and this may incur additional costs.